1. Listening Live/Now Playing
a. You may experience a short delay before the live stream starts playing - no more than about 5 seconds. If you don't hear anything after this time, make sure that you have selected play and your volume is turned up.
b. Streaming over a 3G network will be dependent on your signal strength and your provider's network. Streaming over a local Wi-Fi network will provide the best user experience.
c. Our live stream has been encoded using the AAC+ format. Not all handsets will support this format. Please check your handset manufacturer's website for full details surrounding your multimedia/audio support.
d. iPhone users will need to download the relevant iPhone application to access the live stream.
e. Optus users, please make sure your phone is configured to use your "INTERNET" Access Point for the audio stream to work. For instructions on how to do this, check your phone's documentation or contact your carrier.
f. Vodafone users, please make sure your phone is configured to use your "VF Internet" Access Point for the audio stream to work. For instructions on how to do this, check your phone's documentation or contact your carrier.

2. Data Charges
a. To help you manage your data charges we have outlined an estimated data usage. Please refer to the Data Usage page on the mobile site. Please keep note of your data usage so as to avoid exceeding your data plan.
b. To reduce the amount of data you consume you can switch off the album images that display within the Now Playing feed.
c. If you are concerned about your data charges or need more information about your plan, contact your service provider:
  Telstra: 125 111
  Optus: 1300 300 937
  Vodafone: 1300 650 410
  Three: 133 320

3. Now Playing Song Information a. Use the refresh button to display the most up to date Now Playing song information.